Privacy Policy of Lux Cultivate
Lux Cultivate is committed to protecting the privacy of our visitors and users. This Privacy Policy outlines how Lux Cultivate collects, uses, maintains, and discloses information gathered from users of our website and services related to horticulture technology, smart lighting solutions, automated plant care systems, environmental sensors, light spectrum optimization, and horticultural consulting. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.
1. Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our online platform.
- Personal Data You Provide: This includes information such as your name, email address, mailing address, phone number, and payment information when you purchase our intelligent grow lights, automated plant care systems, or consult our horticultural experts.
- Usage Data: We automatically collect information on how our services are accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Product Interaction Data: For users of our smart lighting and environmental sensor products, we may collect anonymized data regarding product usage patterns, such as light cycles, power consumption, and environmental readings, solely for product improvement and development purposes.
2. How We Use Collected Information
Lux Cultivate collects and uses Users' personal information for the following purposes:
- To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
- To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our site.
- To Process Transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
- For Product Development and Research: Information collected, especially anonymized usage data from our horticultural technology products, helps us innovate and improve our offerings, such as light spectrum optimization algorithms and automated plant care system functionalities.
3. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our online platform.
- We use SSL secured communication for sensitive and private data exchange between the online platform and its Users.
- Access to personal data is restricted to employees who need it to perform their job functions.
- Regular security audits and updates are performed to maintain data integrity and security.
4. Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the online platform or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
5. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.
6. Changes to This Privacy Policy
Lux Cultivate has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our site and revise the date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
7. Your Acceptance of These Terms
By using our online platform, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our online platform. Your continued use of the online platform following the posting of changes to this policy will be deemed your acceptance of those changes.
8. Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Lux Cultivate
23 Cantonment Road, #05-08, The Pinnacle @ Duxton,
Singapore, Singapore, 089746
Singapore
This document was last updated.